MarBrisa Carlsbad Resort - Frequently Asked Questions

Our current date for reopening is June 18, 2020.  This date is not definite for we need to follow city, county, and state of California ordinances.  We are currently not in Stage 3, and not approved by county of San Diego to allow accommodations to be occupied by guests.  We recommend continuing to check our websites or calling, for most recent updates.  If you have a current reservation, or have questions about future reservations, best contacts are as follows for our Owners and for our Leisure Guests:

For Owner or Exchange inquiries: Call 800-858-0535, Chat Online at GrandPacificResorts.com, or Email at GPVSpecialist@GPresorts.com

For Leisure or Rental Guest inquiries:  Call 855-206-6955, Chat Online at MarBrisaCarlsbad.com, or Email at MBRreservations@GPresorts.com 

We anticipate once we re-open that our pools and fitness center will be available to current registered guests only (no day use) and strictly follow new policies as set by CDC guidelines.  This will include required social distancing and enhanced cleaning and hygiene policies.  Once we have confirmed all final re-opening conditions, we will post online.

FLEXIBLE CANCELLATION POLICY DUE TO COVID-19:  We understand your concerns to travel during this time, as well as last minute mandatory city and state ordinances.  Our flexible cancellation policy allows you to feel comfortable keeping current and booking new reservations without worry of penalty.  Please be advised Leisure MarBrisa Carlsbad Resort booked only reservations by or travel during the time period of March 15 - Aug 31, will have flexible 48 hour prior to arrival date cancellation policy.  Reservations that would like to be modified to later dates and are subject to change to the current best available rates for the new dates.  All changes are also subject to availability.

Our Guest and Team Members safety is of the utmost importance to us.  As we think to the future and the roadmap for re-opening resorts our efforts are focused on:

-Enhanced cleaning procedures during your stay and between check-in/out

-Reviewing Activities and Common Areas with a focus on wellness

-Monitoring and verification programs to ensure enhanced cleaning and sanitation protocols

-Staff training on prevention and care measures for a safe and healthy environment

Once our new policies and standards are determined, we will post on our websites and have readily available for our guests to review.

CHECK-IN: 4PM  CHECK OUT: 10AM

ADA Defined Service Animals are welcome at our hotel.  NO OTHER PETS ALLOWED.

During the booking process, you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.  Note special requests are not guaranteed but we do try our very best to accommodate.

BOOKING DIRECT IS ALWAYS THE BEST CHOICE!  It's highly recommended to always book directly through the Resort website or call center for the best availability, special rates, room types, and in addition, flexibility if unforeseen changes occur.

Bookings made through third-party websites must be changed or canceled (if an option) though the same platform it was booked on.  The hotel is unfortunately unable to assist with any changes to these types of bookings.

No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.

FLEXIBLE CANCELLATION POLICY DUE TO COVID-19:  We understand your concerns to travel during this time, in addition to last minute mandatory city and state ordinances.  Our flexible cancellation policy can allow you to feel comfortable keeping current and booking new reservations without worry of penalty.  Please be advised Leisure Reservations booked by or stays during the time period of March 15 - Aug 31 have flexible 48 hour prior to arrival date cancellation policy.

STANDARD POLICY:  In the event you may need to cancel your reservation, please notify us prior to the stated time periods below to avoid forfeiture of your deposit. Please reference your booked room bedding type to the applicable cancellation policy below. Reservations canceled within the time periods below forfeit the full advance deposit received and/or are subject to a charge of first night’s rate, tax, and resort fee.

Reservations cannot be changed or canceled within 7 days. Please contact our Reservations Department at 800-725-4723 in regards to any questions about the resort cancellation policy terms and restrictions. Non-refundable reservations cannot be canceled, modified, or refunded - total reservation amount will be charged in case of cancellation or no-show.  Restrictions apply to promotional or special condition rates booked.

Please note:  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

Absolutely, when you book your stay via the Travelclick booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.

Unfortunately we are unable to accommodate Groups at MarBrisa Carlsbad, but we have several hotels and resorts within a 5 mile radius that would be happy to assist.  Please contact our central sales department at 760-827-2447.

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email.  Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation of the cancellation.  If you booked via phone, feel free to contact us to cancel at 855-206-6955.  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.