MarBrisa Carlsbad Resort - Frequently Asked Questions

Travel to and within California may be subject to restrictions depending on purpose and length of stay. Before completing your booking, please ensure that your trip complies with applicable regulations. Please refer to https://covid19.ca.gov/stay-home-except-for-essential-needs/#regional-stay-home-order for the up-to-date information about the California Public Health Order for the Southern California region.

  • Our resort will remain open subject to state and local restrictions.
  • We encourage our guests to review all federal, state and local permitted traveler guidance before making a reservation and before travel, as this guidance is being updated frequently. 
  • Due to temporary state rules impacting our resort, out-of-state guests are subject to a mandatory 14-day self-quarantine, unless you are traveling for essential work.
  • At this time, we are not able to accept or honor reservations for non-essential travel.
  • Fitness Center - Closed at this time
  • Select Pools, Hot Tubs, and Splash Pad Open - hours and availability will vary based on occupancy
  • Pool Water Slide Open, 11am - 5pm Fri - Mon (closed Tues, Wed, Thur)
  • Deck Games, (Billiards, Foosball, Ping Pong, Connect 4) 7am - 10pm
  • Activity Center - Closed at this time
  • 7 Fire Pits Open, 10am-10pm
  • The Cove Bar & Grill, Temporarily Closed - SAMPLE MENU
  • 7 Mile Kitchen (located on same campus Sheraton Carlsbad) - Open for To-Go Breakfast & Dinner options
  • Outdoor Kids Playground Open, 7am - 6pm
  • Gas BBQ's, spaced, 10am-10pm
  • Hand Sanitation Stations available throughout the property
  • Volleyball Court Open, 10am-7pm
  • Bocce Ball Court Open, 8am-10pm
  • Resort Shuttle, 9am-9pm, on request
  • Laundry Rooms Open, 8am-10pm
  • Business Center Open, 8am-10pm

All onsite amenities subject to maximum occupancy cap to follow state/county ordinances and allow distancing

IMPORTANT: Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in  your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.

 

COVID-19 WARNING:  Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death.  According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19.  Older adults and those with underlying medical conditions are especially vulnerable.  Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees.  By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.

 

TRAVEL NOTIFICATION AND RESTRICTIONS: THIS RESORT IS SUBJECT TO THE STATE OF CALIFORNIA’S REGIONAL STAY AT HOME ORDER ISSUED BY THE STATE PUBLIC HEALTH OFFICER ON DECEMBER 3, 2020 WHICH RESTRICTS THIS FACILITY FROM ACCEPTING OR HONORING RESERVATIONS FOR LODGING EXCEPT AS NEEDED FOR ESSENTIAL WORKERS IN ONE OF THE FEDERAL CRITICAL INFRASTRUCTURE SECTORS WHICH CAN BE FOUND AT  https://covid19.ca.gov/img/EssentialCriticalInfrastructureWorkers; OR AS NEEDED TO COMPLY WITH THE SHELTER IN PLACE ORDER.

If you have a current reservation, or have questions about future reservations, best contacts are as follows for our Owners and for our Leisure Guests:

For Owner, Club, Marketing or Exchange inquiries:

Call 800-932-4482, or sign into the Club Members website account

For Leisure or Rental Guest inquiries:

Call 855-206-6955, or email us at MBRreservations@GPresorts.com

For Reservations made on Hilton.com only, contact 800-445-8667

Our Guest and Team Members safety is of the utmost importance to us.  Please visit our companies VACATION WELL, Our Promise to You page for details on our enhanced cleanliness standards being implemented for your safety when we reopen.  Have more questions on our VACATION WELL program, you may also visit our Vacation Well FAQ page for commonly asked questions.

FLEXIBLE CANCELLATION POLICY DUE TO COVID-19:  We understand your concerns to travel during this time, in addition to last minute mandatory city and state ordinances.  Our flexible cancellation policy can allow you to feel comfortable keeping current and booking new reservations without worry of penalty.  Please be advised Leisure Reservations booked by or stays during the time period of 3/15/20 - 3/11/21 have flexible 72 hour prior to arrival date cancellation policy.

STANDARD POLICY:  In the event you may need to cancel your reservation, please notify us prior to the stated time periods below to avoid forfeiture of your deposit. Please reference your booked room bedding type to the applicable cancellation policy below. Reservations canceled within the time periods below forfeit the full advance deposit received and/or are subject to a charge of first night’s rate, tax, and parking fee.

Reservations cannot be changed or canceled within 7 days. Please contact our Reservations Department at 855-206-6955 in regards to any questions about the resort cancellation policy terms and restrictions. Non-refundable reservations cannot be canceled, modified, or refunded - total reservation amount will be charged in case of cancellation or no-show.  Restrictions apply to promotional or special condition rates booked.

Please note:  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

Day use is currently now open for our eligible Timeshare Owners, and excludes holidays.

CHECK-IN: 4PM  CHECK OUT: 10AM

ADA Defined Service Animals are welcome at our hotel.  NO OTHER PETS ALLOWED.

During the booking process, you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.  Note special requests are not guaranteed but we do try our very best to accommodate.

No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.

Absolutely, when you book your stay via the Travelclick booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email.  Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation of the cancellation.  If you booked via phone, feel free to contact us to cancel at 855-206-6955.  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

BOOKING DIRECT IS ALWAYS THE BEST CHOICE!  It's highly recommended to always book directly through the Resort website or call center for the best availability, special rates, room types, and in addition, flexibility if unforeseen changes occur.

Bookings made through third-party websites must be changed or canceled (if an option) though the same platform it was booked on.  The hotel is unfortunately unable to assist with any changes to these types of bookings.

Unfortunately we are unable to accommodate Groups at MarBrisa Carlsbad, but we have several hotels and resorts within a 5 mile radius that would be happy to assist.  Please contact our central sales department at 760-827-2447.

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.