MarBrisa Carlsbad Resort - Frequently Asked Questions

As of June 15, California is lifting many of the restrictions that have affected hotels, restaurants, wineries, theme parks, and more since 2020.

Read on for details on what this means for your summer travel plans.
(Spoiler alert: It means good things.) Visit California 

  • Fitness Center Open, 8am-8pm, Indoor Fitness Center open, max 5ppl at one time, 45-min increments, and by reservation at marbrisafitnesscenter.appointlet.com  
  • Pools & Splash Pad Open, 7am-10pm, hours and availability will vary based on occupancy
  • Pool Cabanas Open, 7am-10pm, first come - first serve, other restrictions may apply
  • Hot Tubs Open, 7am-10pm, reservations required at marbrisahottubs.appointlet.com
  • Pool Water Slide Open, 11am - 7pm 
  • Deck Games, (Billiards, Foosball, Ping Pong, Connect 4) 7am-10pm
  • Activities Center (Pointe) open, 9a-9p by reservation at marbrisaactivities.appointlet.com, 45-min increments,1 family/traveling group at a time.
  • The Cove Bar & Grill - open daily 12pm-8pm
  • 7 Mile Kitchen (located walking distance on same campus at Sheraton Carlsbad) Open for indoor and outdoor dining. Check website for current hours of operation and menus.
  • The Westin (located walking distance on same campus at The Westin Carlsbad) Marketplace - Open 24/7
  • Outdoor Kids Playground Open, 7am - 6pm
  • Gas BBQ's and Fire Pits Open, 10am-10pm
  • Hand Sanitation Stations available throughout the property
  • Volleyball Court Open, 10am-7pm
  • Bocce Ball Court Open, 8am-10pm
  • Resort Shuttle, 9am-9pm, on request
  • Ride the Tide Trolley, Fri-Sun, 10:30am-5pm
  • Community Laundry Rooms Open, 8am-10pm
  • Business Center Open, 8am-10pm
  • Studio 10|10, open by appointment only at marbrisaactivites.appointlet.com, 45-min increments.

All onsite amenities subject to maximum occupancy cap to follow state/county ordinances and allow distancing

When I book directly on the hotels website, what does that mean to me as a guest? Our direct booking guests are our most important and most valuable guests. By booking direct, our guests receive flexible cancellation policies, preferred room assignments, preferred special requests, higher level considerations for early check-in, and late check-outs, and very last choices for the unfortunate and unforeseen times of relocation occurrences. Our rates and members rates includes the above preferences always and are highly preferred when staying at our hotel.

Viewing a lower rate? We also rate match! Please contact our reservations department at 855-206-6955. Our reservations team is more than happy to review lower rates and honor a rate you might be seeing on Expedia, Booking.com, Priceline, etc. Verification of same room type, and dates of travel must be confirmed and viewed live by our agents to match. Please rate match to prior to booking, most times you are unable to cancel if you already booked somewhere else. Another benefit to booking direct, we are more flexible with your business.

What about websites such as Expedia, Booking.com, Priceline, Agoda, etc? We partner, have a good standing with, and honor of course reservations booked on these sites. Please note, the preferences and value in which your booking is viewed by the hotel is superseded by our Direct Booking guests. Bookings through third-party typically incur booking fees, more restricted cancellation policies, last availability for room assignments & special requests, and are first in line in the unfortunate and unforeseen times of relocation occurrences. It’s always worth and guaranteed a better choice when booking your vacation to choose to book directly with us rather than an online travel agency. Please beware of unapproved and non-partners such as Trip.com and FindHotel.com, do not be fooled by unapproved bait and switch rates and rooms offered on these sites.

VIP! When booking your stay with us for leisure or for business, we understand receiving the most value for your hard earned money, a comfortable and clean stay, and knowing you are our most valued guest is of the utmost importance. Booking direct with our hotel, will ensure these benefits and preferences all our guests so desire, and give you peace of mind you made the right choice! We guarantee it!

If you have a current reservation, or have questions about future reservations, best contacts are as follows for our Owners and for our Leisure Guests:

For Owner, Club, Marketing or Exchange inquiries:

Call 800-932-4482, or sign into the Club Members website account

For Leisure or Rental Guest inquiries:

Call 855-206-6955, or email us at MBRreservations@GPresorts.com

For Reservations made on Hilton.com only, contact 800-445-8667

We have all room types in each neighborhood of the Pointe and the Cove.

Upon check-in, our Guest Services staff is happy to provide the current schedule of  our fabulous hosted and low fee activities and events. If you would like to hear more about our different types of activities prior to arrival, please feel free to contact us at 760-828-4520 or 855-206-6955.

Yes! All 3 pools are heated at our resort.

Mon-Sun Open 24 hours

Hilton Grand Vacations at Marbrisa has 3.0 stars.

Yes, Hilton Grand Vacations at MarBrisa offers free Wi-Fi.

Check-in time is 4:00 PM and check-out time is 10:00 AM at Hilton Grand Vacations at MarBrisa.

Hilton Grand Vacations at MarBrisa is located at 1594 Marbrisa Circle, 3.2 miles from the center of Carlsbad. The Westin Carlsbad Resort & Spa is the closest landmark to Hilton Grand Vacations at MarBrisa

Onsite is The Cove Grill, pool bar which has food and drinks poolside.

Also conveniently located on same campus within walking distance from MarBrisa is the Twenty/20 Grill and the 7 Mile Kitchen located at the Sheraton/Westin resorts.

All rooms have comfortable bedding, high quality linens, modern decor, clean, private bathroom, flat screen TV, bath amenities, and private bathroom. Our studio rooms have a kitchenette, and our condo rooms have full equipped kitchens.

Some of the more popular amenities offered the 3 pools, 5 hot tubs, playground, water splash zone, volleyball court, onsite pool bar offering food and drink, private LEGOLAND entrance, game room, imagination room, high speed internet, BBQ grills, fire pits, and so much more!!

No sorry, no pets allowed outside of service animals.

We know pets are family too, so be sure to also check with our pet-friendly resort options at The Cassara Carlsbad, Sheraton Carlsbad, and The Westin Carlsbad all accommodate pets.

Our sister property, located on same campus, can provide shuttle service to the Carlsbad Palomar airport (CLD). For (SAN) San Diego International airport, we recommend airport shuttle service, taxi, uber, or a rental car.

Our exclusive private entrance is located just south of the resort parking area. Our friendly team members are happy to direct you as well while on property. 

San Diego airport is very close, approximately 30 minutes away. Palomar airport is just 3 minutes away - just a few streets over from our resort.

Our 3 pools are open all year round!

Yes, there is convenient parking spaces located at each villa building and daily parking fee is currently $25.00

Yes! Our hotel guests do receive a discount on behalf of our Carlsbad partnership. Contact us at 855-206-6955 or 760-828-4520 to inquire further about current discounts being offered to our valued guests.

Location is simple difference of the two neighborhoods. Since the resort has 3 pools, and amenities spread throughout, both neighborhoods are really nice and can accommodate all our guests needs. 

Absolutely, our resort is current and compliant with ADA property-wide and room requirements. Please feel free to contact us directly with any questions or special needs at 855-206-6955 or 760-828-4520. You may also review further on our accessibility page.

Just a short drive, within 5 miles west of the resort. Also provided is shuttle service within 5 miles of resort. Check with front desk for availability and also our famous Ride the Tide Trolley schedule for coolest way to arrive to the beach!

Yes, plenty of BBQ Grills. They are situated around the resort and are clean and some brand new.

No, however the resort has a self-service laundromat for washing and drying onsite.

Our Guest and Team Members safety is of the utmost importance to us.  Please visit our companies VACATION WELL, Our Promise to You page for details on our enhanced cleanliness standards being implemented for your safety when we reopen.  Have more questions on our VACATION WELL program, you may also visit our Vacation Well FAQ page for commonly asked questions.

FLEXIBLE 72 HOUR (PRIOR TO ARRIVAL) CANCELLATION POLICY DUE TO COVID-19:  We understand your concerns to travel during this time, as well as last minute mandatory city and state ordinances. Our flexible cancellation policy allows you to feel comfortable keeping current and booking new reservations without worry of penalty.  

Reservations that would like to be modified to later dates and are subject to change to the current best available rates for the new dates.  All changes are also subject to availability.

STANDARD POLICY:  In the event you may need to cancel your reservation, please notify us prior to the stated time periods below to avoid forfeiture of your deposit. Please reference your booked room bedding type to the applicable cancellation policy below. Reservations canceled within the time periods below forfeit the full advance deposit received and/or are subject to a charge of first night’s rate, tax, and parking fee.

Reservations cannot be changed or canceled within 7 days. Please contact our Reservations Department at 855-206-6955 in regards to any questions about the resort cancellation policy terms and restrictions. Non-refundable reservations cannot be canceled, modified, or refunded - total reservation amount will be charged in case of cancellation or no-show.  Restrictions apply to promotional or special condition rates booked.

Please note:  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

Day use is currently now open for our eligible Timeshare Owners, and excludes holidays.

CHECK-IN: 4PM  CHECK OUT: 10AM

ADA Defined Service Animals are welcome at our hotel.  NO OTHER PETS ALLOWED.

During the booking process, you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.  Note special requests are not guaranteed but we do try our very best to accommodate.

IMPORTANT: Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in  your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.

 

COVID-19 WARNING:  Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death.  According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19.  Older adults and those with underlying medical conditions are especially vulnerable.  Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees.  By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.

No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.

Absolutely, when you book your stay via the Travelclick booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email.  Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation of the cancellation.  If you booked via phone, feel free to contact us to cancel at 855-206-6955.  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

BOOKING DIRECT IS ALWAYS THE BEST CHOICE!  It's highly recommended to always book directly through the Resort website or call center for the best availability, special rates, room types, and in addition, flexibility if unforeseen changes occur.

Bookings made through third-party websites must be changed or canceled (if an option) though the same platform it was booked on.  The hotel is unfortunately unable to assist with any changes to these types of bookings.

Unfortunately we are unable to accommodate Groups at MarBrisa Carlsbad, but we have several hotels and resorts within a 5 mile radius that would be happy to assist.  Please contact our central sales department at 760-827-2447.

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.